In the competitive equipment maintenance and repair world, aligning with a major manufacturer like JLG can provide a significant market advantage. That’s why JLG offers independent service operations the opportunity to become Authorized Service Providers. This program presents many benefits that can help businesses expand their operations, enhance their capabilities and boost their market presence.
Here are nine reasons your business should be a JLG® Authorized Service Provider…
1. Expanded Business Opportunities and Customer Base
One of the primary benefits of becoming a JLG Authorized Service Provider is the immediate expansion of your potential customer base.
JLG’s extensive equipment reach and strong market presence ensures that new Authorized Service Providers have access to a wide range of customers. This provides immediate opportunities to broaden your business horizons and a ready-made market for your services.
The ability to service JLG equipment also makes your business more attractive to companies that use multiple brands of access equipment, as you can become a one-stop solution for their maintenance and repair needs too.
2. Comprehensive Parts Access and Discounts
As a JLG Authorized Service Provider, you gain privileged access to JLG's parts inventory. This includes JLG Genuine Parts, which are original equipment parts guaranteed to match the machine's original specifications, and JLG Reman Parts, which offer a cost-effective alternative for older equipment.
You'll also have access to MaxQuip Parts, which covers a wide range of equipment brands, including competitive makes and MaxQuip Reman Parts for various types of equipment.
Importantly, JLG offers these parts to Authorized Service Providers at competitive discount rates. This pricing advantage makes you more competitive in your market while maintaining healthy profit margins. The ability to quickly source and supply authentic JLG parts can significantly improve your service efficiency and customer satisfaction rates.
3. Extensive Training and Technical Support
JLG is committed to ensuring its Authorized Service Providers are well-equipped to handle all aspects of their equipment. They offer comprehensive service training through JLG University for all models of JLG mobile elevated work platforms (MEWPs) and telehandlers. This includes fundamentals courses online and hands-on repair classes in-person.
In addition, JLG offers ongoing support from a team of district service managers to help keep your technicians updated on JLG equipment. This continuous learning and support system ensures that your team stays at the forefront of industry knowledge and best practices. It also improves your service quality and enhances your reputation as a knowledgeable and reliable service provider.
4. Marketing Support to Grow Your Business
Understanding that technical expertise alone is insufficient to grow a business, JLG offers substantial marketing support to their Authorized Service Providers. This includes inclusion in the JLG Authorized Service Provider locator feature on JLG.com, making it easy for potential customers to find you.
JLG also provides a co-op marketing program offering branding guidelines and financial support in the form of marketing merchandise. JLG's field personnel can assist in developing growth plans and supporting sales efforts. This marketing support can be invaluable in helping you promote your services and attract new customers, particularly those who prioritize working with authorized service centers.
5. Access to JLG Support Systems
As an Authorized Service Provider, you gain access to JLG's advanced support systems. These include 24/7 access to JLG Online Express for parts ordering and information, JLG University for ongoing online training and education and Service Bench for managing warranty and filing claims.
You'll also have direct access to JLG's technical experts for assistance and troubleshooting support. These systems can significantly streamline your operations, improve response times and enhance service quality.
6. Diversified Service Offerings
Becoming a JLG Authorized Service Provider offers a comprehensive range of services. Inspection services, including pre-delivery and annual equipment inspections, help customers meet equipment ownership requirements.
Mobile and in-shop repair services complement customers’ limited and/or overtaxed in-house service capabilities and provide flexible options to meet various customer needs. Outsourcing repairs to JLG Authorized Service Providers helps customers keep their shops efficient and their JLG equipment operational in the field.
You can also offer ongoing preventive maintenance services for JLG and competitive lift equipment.
This diverse service portfolio can help you attract a broader range of customers and create multiple revenue streams, contributing to business stability and growth.
7. Warranty Work Capabilities
The ability to perform Service Bench warranty work is a significant advantage. As an Authorized Service Provider, you can complete warranty repairs on JLG equipment and process warranty claim paperwork. You can also provide convenient local parts support, offering same-day parts availability to help customers minimize downtime.
This capability can be a major draw for customers looking for efficient, local warranty service options, potentially leading to long-term service relationships beyond the warranty period.
8. Industry Recognition and Credibility
Perhaps one of the most valuable intangible benefits is the credibility of being a member of the nationwide JLG Authorized Service Providers network. This status signals to potential customers that you have the expertise to handle JLG equipment effectively, direct support from JLG, a respected industry leader, and access to genuine parts and the latest technical information.
This recognition can set you apart from competitors and instill confidence in potential customers, particularly those who own or are considering purchasing JLG equipment.
9. Potential for Business Growth and Expansion
Becoming a JLG Authorized Service Provider offers many benefits that can transform your service operation and create significant potential for business growth. The program provides the tools and resources needed to excel in the competitive equipment maintenance and repair market from expanded business opportunities and comprehensive parts access to world-class training and support systems.
With access to JLG's customer base, parts inventory, training resources, marketing support and advanced systems, you can expand your service offerings, improve your operational efficiency, enhance your market reputation, attract new customers and retain existing customers through superior service.
By leveraging these advantages, service providers can enhance their capabilities, grow their customer base and position themselves as leaders in their field while aligning with one of the most respected names in the access equipment industry.
Want to know more? Find additional details about the program at JLG.com/Authorized Service Provider.
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