Travis Myers
Director of Customer Support for North America
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JLG Industries
In a recent Consortium for Service Innovation™ survey, 76% of customers said they view customer service as a true test of how much a company values them. Meanwhile, 56% of millennials reported moving their business from at least one company in the past year due to poor customer service.
Beyond that, the ability to solve problems without help is very important. And finally, 73% of all consumers surveyed reported they should be able to solve most product and service issues on their own.
Great customer support can make all the difference. That’s why JLG combines our expertise and cutting-edge technology to create the kind of after-the-sale support that will keep your machines up and running with low effort on your part.
JLG’s commitment to customer support
What sets JLG support apart from other equipment manufacturers is simple: We deliver long-term value by leveraging expertise and technology to drive machine uptime and provide low-effort experiences. This long-term commitment can help you feel secure in choosing JLG.
Serving our customers
When downtime means lost dollars, you need prompt access to answers and information. This has led JLG to grow its customer support capabilities through an omnichannel approach that includes self-service, contact centers, field and operation service providers, advocates and product experts.
Plus, we’re using technologies like artificial intelligence (AI) through virtual assistance and voice-to-text to enhance our customer support capabilities further.
We are committed to ensuring you get the help you need when you need it. With a collective agent experience of over 1,300 years, our support agents have an average tenure of 16 years on JLG’s industry-leading customer support team. They’re ready to assist you, virtually and personally, throughout your ownership and/or rental journey.
Sharing our product expertise
You can also access our expertise through self-service troubleshooting via our Knowledge Base article library in Online Express.
We're here to help
JLG leverages its industry expertise and leadership to provide you with the best possible experience with our equipment and services.
Knowledge Base features over 900 service articles authored by JLG experts. These experts constantly add new content, including articles, imagery showing where components are located, detailed parts drawings and schematic clips, to offer instructional troubleshooting steps, related parts information and detailed guides. This mobile-friendly platform uses advanced search capabilities, allowing users to quickly find answers to their issues by using fault codes or keywords.
We’re here to help
JLG leverages its industry expertise and leadership to provide you with the best possible experience with our equipment and services.
Whether through online chat, phone support, email or product expertise on Knowledge Base, JLG’s customer support team ensures that owning and operating JLG machines is a high-quality, low-effort experience that instills confidence in our brand — and helps you maximize productivity in the field when using our equipment.
We offer 24/7 self-service through our Online Express portal. Go to onlineexpress.jlg.com to get started.
You can also contact our team members via live chat on Online Express during regular business hours, as well as via phone or email:
Let us know how we can help you! Reach out anytime to connect with one of our representatives: JLG.com/ContactUs.
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